Privacy Policy for Thornbridge Fitness
At Thornbridge Fitness, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy describes how we collect, use, and share your information when you engage with our services, including one-on-one personal training, group fitness classes, nutritional coaching, injury rehabilitation support, and online fitness programs.
Who We Are
Thornbridge Fitness is a personal training and wellness provider based in the United Kingdom.
- Address: 315 Holloway Road, Suite 4B, Manchester, Greater Manchester, M13 9PL, United Kingdom
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, contact details (such as email address, phone number), date of birth, and gender. We collect this when you register for an account, sign up for services, or communicate with us.
- Health and Fitness Information: To provide tailored personal training, nutritional coaching, and injury rehabilitation support, we may collect information regarding your health status, medical history, fitness goals, dietary preferences, body measurements, and progress tracking data. This is typically collected through questionnaires, consultations, and ongoing assessments. We treat this sensitive information with the utmost care and confidentiality.
- Payment Information: When you purchase services, we collect billing details, such as credit card numbers or other payment account information. This information is processed securely by our third-party payment processors and is not stored directly on our servers.
- Technical Data: When you access our online platform, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referral URLs, and pages viewed. This helps us understand how our services are used and to improve the user experience.
- Communication Data: We may collect correspondence when you communicate with us via email, phone, or other channels, including feedback, inquiries, and support requests.
How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our fitness and wellness services:
- Service Provision: To deliver personal training sessions, group classes, nutritional coaching, and injury rehabilitation support tailored to your specific needs and goals.
- Account Management: To set up and manage your account, process payments, and provide you with access to our online fitness programs.
- Communication: To communicate with you about your services, provide updates, respond to your inquiries, and send important service-related notices.
- Improvement of Services: To understand how our services are used, identify areas for improvement, and develop new features and offerings.
- Marketing: With your consent, we may use your information to send you promotional materials, newsletters, or information about new services that may be of interest to you. You can opt out of these communications at any time.
- Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Thornbridge Fitness, our clients, or others.
Legal Basis for Processing Personal Data (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it.
We may process your personal data because:
- It is necessary for the performance of a contract with you (e.g., to provide training services).
- You have given us explicit consent to do so (e.g., for direct marketing or processing of health data).
- The processing is in our legitimate interests and not overridden by your rights (e.g., for service improvement, fraud prevention).
- To comply with the law.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, and analytics providers. These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include encryption, access controls, and secure server environments. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location, particularly if you are in the UK or EEA, you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR) and other applicable privacy laws. These rights may include:
- Right of Access: The right to request copies of your personal data held by us.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where you have provided consent for us to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, typically for the duration of our relationship with you and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.
Cookies
Our online platform may use "cookies" to enhance your experience. Cookies are small data files placed on your device. We use cookies for functional purposes (e.g., remembering your preferences) and analytical purposes (e.g., understanding website usage). You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- By Post: Thornbridge Fitness, 315 Holloway Road, Suite 4B, Manchester, Greater Manchester, M13 9PL, United Kingdom
Thank you for trusting Thornbridge Fitness with your personal information.